Price is higher than expected
There are two reasons you may be seeing a charge that is more than you expected.
- Taxes– Depending on where you live, you may be charged taxes in addition to your subscription price.
- Fees– In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.
Charged earlier than expected
If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you’ll be billed on the last day of that month instead.
If you recently changed your billing date and within the same month there is a price change or you upgrade your plan, you could be charged earlier than expected.
Multiple or unauthorized charges
As a CoachPro Member, you are charged once a month on the date you signed up.
When you start your CoachPro Account or change your payment method, you may see an authorization request that appears as a pending transaction on your statement. Authorizations are not charges but they may affect your available balance until your bank releases the funds in a few days.
- If the authorization request consumed the available balance on your account, then we will be unable to process the CoachPro subscription charge. If this happens, you will need to add funds to your account or use a different payment method.